Refunds & Cancellations

Clear guidelines to help you manage refunds and cancellations with ease.

Service Termination: Clients may request the cancellation of recurring services (such as VPS hosting, dedicated servers, or SaaS subscriptions) by providing written notice to help@inclays.com.
Renewal Rule: Monthly recurring services must be cancelled before the renewal date to avoid charges for the subsequent billing cycle.
Notice Period: Unless otherwise specified in your Master Service Agreement (MSA), a notice period of 30 days is generally required for the termination of managed services.
Impact of Cancellation: Upon cancellation, access to the specific digital platforms, telecom tools, or hosting environments will be terminated at the end of the current billing cycle.

Provisioning Rule: Digital and telecom services are strictly non-refundable once they have been provisioned.
Setup Fees: Any one-time setup fees for VoIP architecture, server configuration, or software customization are non-refundable once the work has commenced.
Service Specifics: Refunds are not provided for services that have already been activated, including DID numbers, SIP trunking, and cloud-based subscriptions.
Digital Products: Payments for digital licenses, antivirus software, and security solutions are non-refundable once the license key has been issued.

Fraud/Spam Policy: Any accounts found engaging in fraud, spam, or unauthorized usage (such as illegal robocalling or spoofing) will be subject to immediate suspension without a refund.

Currency: All refunds, if approved due to billing errors, will be processed in US Dollars (USD).
Processing Fees: International payment gateway fees and currency conversion charges incurred during the initial transaction are non-refundable.

For any questions or to initiate a cancellation request, please contact our support team at:

Email: help@inclays.com Business Name: Inclays Channel Partner Private Limited